Patient Portal Information

Your provider and the clinical staff caring for you will have access to all of your old medical and billing information. Some of your medical history, such as allergies, medications and immunizations will be available in the new system, but the staff will also be verifying that with you on your first visit.

Please be aware that your wait time for registration during the transition may be greater so we ask that you arrive 15 minutes prior to your scheduled appointment. This is an important step in our transition to allow our staff time to review and verify that your medical history and medication lists are accurate. You will also be asked to present your insurance card, photo identification and have your picture taken at registration. In addition, we will provide you with information to register for our new patient portal.

The healthcare industry has trended toward taking photos to help reduce insurance fraud and identity theft. In addition, it is a patient safety feature that can help aid with patient identification in emergency settings and with the reduction of order entry errors.

This ensures that we have the most up-to-date information in the new system so we can bill your insurance company on your behalf and avoid possible payment delays. We want to capture a copy of your current insurance card to scan into the new system.

The new EHR (Electronic Health Record) is a different company and they do not use My Care Corner (MCC) as the old system did. You will still be able to maintain your MCC account for past information, but all the new information going forward with visits beginning August 14, 2023 will be in the new HealtheLife Patient Portal.

All medical information related to visits prior to August 14, 2023 will not be in your new patient portal. See below to access your old portal information.

The old billing information will not be moved to the new system. After August 14th, any new visits you have will be billed and generate a statement from the new EHR system. As a result, if you have balances from the old system and new system, you will receive two statements.