Superior, NE – Starting in August of 2023, Brodstone Healthcare will move to a new electronic health record system (EHR). This will apply to all of the Brodstone Family Medical Centers and departments within Brodstone Healthcare. The transition was necessary due to the sun setting of the previous system.

August will be the culmination of approximately two years of preparation and transfer to this new EHR. The Brodstone team has worked diligently to ensure a seamless transition. However, this transition will still take some adjusting for both patients and employees.

“If you need to be seen immediately, we will do our best to make that happen. We expect some delays in scheduling routine appointments for a period of time,” says Brodstone Healthcare CEO Treg Vyzourek. “Please be patient with us and understand that we are doing everything we can to maintain our normal capacity.”

Patients may experience a little longer registration process than normal while employees get accustomed to the new system. They also need to be prepared to present current insurance information and a photo ID while registering in the new system for the first time.

Frequently Asked Questions...

What happens to my information with this move?

Your provider and the clinical staff caring for you will have access to all of your old medical and billing information. Some of your medical history, such as allergies, medications and immunizations will be available in the new system, but the staff will also be verifying that with you on your first visit.

What can I expect on my first visit after the transition?

Please be aware that your wait time for registration during the transition may be greater so we ask that you arrive 15 minutes prior to your scheduled appointment. This is an important step in our transition to allow our staff time to review and verify that your medical history and medication lists are accurate. You will also be asked to present your insurance card, photo identification and have your picture taken at registration. In addition, we will provide you with information to register for our new patient portal.

Why do you need to take my picture?

The healthcare industry has trended toward taking photos to help reduce insurance fraud and identity theft. In addition, it is a patient safety feature that can help aid with patient identification in emergency settings and with the reduction of order entry errors.

Why do I have to show my insurance card again?

This ensures that we have the most up-to-date information in the new system so we can bill your insurance company on your behalf and avoid possible payment delays. We want to capture a copy of your current insurance card to scan into the new system.

Why do I have to sign up for the portal again?

The new EHR (Electronic Health Record) is a different company and they do not use My Care Corner (MCC) as the old system did. You will still be able to maintain your MCC account for past information, but all the new information going forward with visits beginning August 14, 2023 will be in the new HealtheLife Patient Portal.

Will my old medical information be available in my new patient portal?

All medical information related to visits prior to August 14, 2023 will not be in your new patient portal.

You may get two separate statements for awhile. Why is that?

The old billing information will not be moved to the new system. After August 14th, any new visits you have will be billed and generate a statement from the new EHR system. As a result, if you have balances from the old system and new system, you will receive two statements.

Will you still be able to send our prescriptions electronically?

Yes, electronic new prescriptions and renewal requests will remain the same.